Dead By Daylight Outage: How to Tell If It’s Down and What to Do About It
If you’re mid-trial and suddenly get booted to the main menu, or you can’t even log in to Dead By Daylight, you’re probably wondering if this is a widespread outage or just something going on with your setup. You’re in the right place. Below, you’ll find practical steps to check server status, troubleshoot common problems, and know when it’s time to reach out to Behaviour Interactive’s support team.
Take a look at the live reports at the top of this page first. If other players in your area are reporting the same Dead By Daylight outage, you’re not alone, and the issue is likely on the developer’s end rather than your console, PC, or home network.
Is Dead By Daylight Down Right Now?
Server issues with Dead By Daylight aren’t rare. As a live-service game with millions of active players across PlayStation, Xbox, Nintendo Switch, and PC, it depends on stable server infrastructure to match survivors and killers, save progression, and process in-game purchases. When that infrastructure hits a snag, players notice fast.
Common signs of a Dead By Daylight outage include:
- Difficulty connecting to matchmaking or endless searching for a lobby
- Being disconnected mid-match without warning
- The store or Shrine of Secrets failing to load
- Login screens that hang or return connection errors
- Progression, Bloodpoints, or challenge completions not saving
These problems often spike after a new chapter release, mid-chapter update, or during scheduled maintenance. If you notice the issue right after a patch, that’s a strong clue the servers are struggling under increased load rather than something wrong on your end.
Quick Fixes to Try Before Contacting Support
Before you assume it’s a full-blown outage, run through a few basic checks. Most connection hiccups in Dead By Daylight are resolved with simple troubleshooting on your side.
- Restart the game completely, not just back out to the menu
- Restart your console or PC
- Check your internet connection speed and stability
- Verify there are no pending updates for the game or your platform’s system software
- Temporarily disable any VPN you might be using
- Check your platform’s own network status page (PlayStation Network, Xbox Live, or Nintendo Switch Online) since issues there can look identical to a Dead By Daylight problem
If you’ve tried all of this and Dead By Daylight is still not working, the problem is more likely tied to the game’s servers than your equipment.
Common Faults and How to Fix Them
| Problem | Likely Cause | Suggested Fix |
|---|---|---|
| Stuck on matchmaking screen | Server overload or regional connectivity issue | Wait a few minutes and retry, or check reports at the top of this page |
| Game crashes on launch | Corrupted files or outdated version | Verify game files (PC) or reinstall the title |
| Store or Shrine won’t load | Backend service disruption | Restart the app and try again later |
| Progression not saving | Server-side sync failure | Avoid closing the game abruptly; report to support if it persists |
| Frequent disconnects mid-match | Unstable home network or server instability | Test your connection, switch to wired if possible, check for outage reports |
Common Error Codes in Dead By Daylight
| Error Code | What It Usually Means | What You Can Do |
|---|---|---|
| Connection Lost | The game lost contact with the server mid-session | Check your internet connection and restart the game |
| Failed to Connect to Game Session | Matchmaking servers are unreachable | Wait and retry, or check for an ongoing outage |
| Data Save Error | Progress could not be saved to the server | Restart the app and avoid force-closing during saves |
If you see an error code not listed here, check the official Dead By Daylight support channels for the most current documentation, since specific codes can change with updates.
When to Contact Dead By Daylight Support
If you’ve confirmed your internet is working, your platform’s network is fine, and other players are reporting the same problem, it’s time to escalate. Trying to fix a server-side outage on your own won’t get you anywhere, and support teams need reports to prioritize a fix.
Reach out to the official Dead By Daylight support page to submit a ticket or check for official statements on ongoing issues. You can also follow the game’s official social media accounts, where the team typically posts updates during major outages or extended maintenance windows.
Before You Submit a Support Ticket
- Note your platform (PC, PlayStation, Xbox, or Switch)
- Write down any error codes or messages you saw
- Note roughly when the problem started
- Mention what troubleshooting steps you already tried
Having this information ready speeds up the process and helps support staff diagnose whether it’s a widespread failure or something specific to your account or device.
Keep an Eye on Real-Time Reports
Outages tend to cluster around specific times, like right after a chapter release, during holiday events, or when a major patch drops. Checking real-time reports from other players, like the ones at the top of this page, gives you a faster answer than waiting on hold or refreshing forums.
Server problems are usually temporary. Behaviour Interactive has a track record of resolving outages within a few hours, though timelines vary depending on the scale of the issue.
Bookmark this page and check back whenever Dead By Daylight isn’t working the way it should. Between the live outage reports up top and the troubleshooting steps here, you’ll know within minutes whether it’s a server-side problem or something you can fix yourself, and either way, you’ll know exactly what to do next.
