MyChart Outage: How to Tell If It’s Down and What to Do Next
If you’re trying to check test results, message your doctor, or refill a prescription and MyChart isn’t working, you’re probably wondering whether this is a widespread MyChart outage or just a glitch on your end. You’re not alone. Millions of patients across the US rely on MyChart every day to manage appointments, review records, and stay in touch with their care team, so even a short disruption can feel frustrating.
This page brings together recent outage reports from other users, along with practical steps to help you figure out what’s going on and get back into your account.
Is MyChart Down Right Now, or Is It Just You?
MyChart is a patient portal platform built by Epic Systems and used by hospitals and clinics nationwide. Because each health system runs its own version of MyChart, an outage doesn’t always affect every hospital at the same time.
Before assuming there’s a broader problem, take a moment to check the outage reports at the top of this page. If several users in your area are reporting the same issue, it’s likely a temporary service disruption rather than something wrong with your device or account.
Signs You’re Dealing With a Real MyChart Outage
- The MyChart website or app won’t load at all, even after refreshing.
- You get a generic server error instead of your usual login screen.
- Other patients are reporting similar issues around the same time.
- The problem persists across different devices or networks.
Signs the Problem Might Be on Your End
- Only your account or device seems affected.
- You’re seeing a login error, not a connection error.
- The issue clears up after restarting the app or your phone.
- Other apps and websites are working normally on your connection.
Quick Fixes to Try When MyChart Is Not Working
Most MyChart problems are minor and can be resolved in a few minutes. Work through these steps before assuming there’s a larger fault.
- Confirm your internet or cellular connection is stable.
- Close and reopen the MyChart app, or refresh your browser tab.
- Update the MyChart app through the App Store or Google Play if an update is available.
- Log out completely and log back in with your correct username and password.
- Clear your browser’s cache and cookies if you’re using MyChart on a desktop.
- Try accessing MyChart from a different device or network to rule out local issues.
If MyChart still won’t load after trying these steps, the issue may be tied to a specific health system’s server rather than the MyChart platform as a whole.
Common MyChart Faults and How to Fix Them
| Common Fault | Possible Solution |
|---|---|
| App won’t open or crashes on launch | Force close the app, restart your phone, and reinstall the latest version. |
| Login page loads but won’t accept credentials | Double-check your username and password, and reset your password if needed. |
| Messages or test results not updating | Refresh the page or app, and confirm your provider has finished processing results. |
| Appointment scheduling not working | Try again later, or contact your provider’s office directly to book by phone. |
| Notifications not arriving | Check your notification settings in the app and in your phone’s system settings. |
Common MyChart Error Messages and What They Mean
| Error Message | What It Usually Means | Suggested Fix |
|---|---|---|
| Invalid Username or Password | Login credentials don’t match your account records | Reset your password using the “Forgot Password” link on the login page |
| Session Timed Out | You’ve been inactive for too long and were logged out for security | Log back in and complete tasks more quickly if possible |
| Unable to Connect to Server | Your device can’t reach MyChart’s servers | Check your internet connection or try again later |
| Page Not Found | The specific page or link you tried to access is unavailable | Return to the MyChart home screen and navigate again |
When to Contact Your Health System’s Support Team
If you’ve tried the basic fixes and MyChart is still down, it’s time to reach out for help. Since each hospital or clinic manages its own MyChart instance, your best resource is the support contact listed by your specific provider.
You can usually find this information on your provider’s website or on your MyChart login page. For general information about the platform itself, you can also visit the official MyChart website.
Before You Contact Support, Have This Ready
- The exact error message you’re seeing, if any.
- The device and browser or app version you’re using.
- The approximate time the problem started.
- Whether the issue happens on Wi-Fi, cellular data, or both.
Having these details on hand helps support staff diagnose the problem faster and get you back into your account with less back and forth.
Keep Track of MyChart’s Status Right Here
Outages happen occasionally, but most are resolved quickly once identified. Check back at the top of this page for the latest user reports, and use the troubleshooting steps above to rule out issues on your end first.
If you’re still having trouble after trying these solutions, reach out to your healthcare provider’s support team directly so they can look into your account specifically.