Grubhub Outage: Is It Down Right Now or Just Your App?
If your order won’t go through or the app freezes on a loading screen, you’re probably wondering whether this is a widespread Grubhub outage or something specific to your phone. Before you give up on dinner, check the live reports above this section to see if other users in your area are having the same issue. Then work through the fixes below, most problems clear up in a few minutes.
How to Tell If Grubhub Is Down or Not Working
Grubhub relies on several connected systems: your app, restaurant point-of-sale integrations, driver dispatch, and payment processing. When any one of these has a fault, it can look like the whole service is down, even though only one piece is affected.
Start by checking the outage reports at the top of this page. If a lot of other users are reporting the same problem around the same time, it’s likely a broader Grubhub outage rather than an issue on your end.
Signs the Problem Is on Grubhub’s End
- The app or website won’t load at all, even after multiple attempts
- Orders are stuck on “placing order” or fail immediately at checkout
- Restaurant menus show as unavailable across multiple locations
- Driver tracking doesn’t update for an extended period
Signs the Problem Is on Your Side
- Only the Grubhub app is affected, while other apps work fine
- You’re on a weak Wi-Fi or cellular signal
- The app hasn’t been updated in a while
- Your phone’s storage or memory is nearly full
Quick Fixes to Try Before Contacting Support
Most Grubhub problems are temporary and resolve with a few basic steps. Try these in order before assuming there’s a full outage.
- Close the Grubhub app completely and reopen it
- Restart your phone or tablet
- Check that you have a stable internet connection, then try switching between Wi-Fi and mobile data
- Update the app to the latest version through the App Store or Google Play
- Log out of your account and log back in
- Clear the app’s cache (Android) or reinstall the app (iOS)
- Try placing your order through a web browser instead of the app, or vice versa
If the app works fine on Wi-Fi but not on mobile data (or the other way around), the issue is almost always your connection, not Grubhub’s servers.
Common Grubhub Problems and How to Fix Them
Some issues come up more often than others. Here’s a quick reference table for the most frequent faults reported by users.
| Problem | Likely Cause | What to Try |
|---|---|---|
| App won’t open or crashes on launch | Outdated app version or corrupted cache | Update the app or reinstall it |
| Order stuck on “placing order” | Server delay or weak connection | Wait a minute, then check your order history before retrying |
| Payment declined | Card issue or payment processor delay | Try a different payment method or check with your bank |
| Driver location not updating | GPS or app syncing delay | Refresh the order tracking screen or restart the app |
| Restaurant shows closed when it should be open | Restaurant paused orders or POS sync issue | Try again later or choose a different restaurant nearby |
| Promo code not applying | Expired code or unmet order minimum | Check the promo terms and your cart total |
Grubhub Error Codes and What They Mean
If you see a specific error message on screen, it can help narrow down the cause. Below are commonly reported error types and general steps to resolve them.
| Error Message | What It Usually Means | Suggested Fix |
|---|---|---|
| “Something went wrong” | Generic app or server error | Restart the app and try again in a few minutes |
| “Unable to process payment” | Card declined or payment gateway issue | Verify card details or try another payment method |
| “No internet connection” | Local network issue | Check Wi-Fi or mobile data and reconnect |
| “Restaurant unavailable” | Restaurant not accepting orders at that time | Choose another restaurant or check back later |
What to Do If Grubhub Is Down Nationwide
If reports on this page show a large spike and the app isn’t working for many users at once, you’re likely dealing with a genuine Grubhub outage rather than a local fault. In that case, there’s usually not much you can do except wait it out.
Here’s what helps while you wait:
- Check the reports at the top of this page for updates from other users
- Avoid placing multiple duplicate orders, since this can cause billing issues once service resumes
- Check your bank or card statement if you were charged for an order that didn’t go through
When to Contact Grubhub Customer Service
If you’ve tried the basic fixes and the problem is clearly on your account (not a wider outage), it’s time to reach out directly. This is especially true for issues involving payments, missing orders, or refunds.
You can reach Grubhub support through the official Grubhub Care page, where you can access live chat and get help with order-specific problems.
Before You Contact Support, Have This Ready
- Your order number or receipt
- The email address or phone number linked to your account
- A screenshot of any error message you received
- Details on when the issue started and what you’ve already tried
Most Grubhub hiccups are short-lived, whether it’s a slow server response or a one-off app glitch. Check the outage reports above for real-time updates from other users, work through the troubleshooting steps here, and reach out to Grubhub’s support team directly if the problem sticks around on your account. Bookmark this page so you can check back the next time something feels off.
