Heroku Outage: Is It Down Right Now or Just You?
If your app just stopped responding or your dashboard won’t load, you’re probably wondering whether this is a widespread Heroku outage or something specific to your setup. You’re not alone in asking that question. Before you start troubleshooting, take a look at the live reports at the top of this page to see if other users in the US are reporting the same problem right now.
This guide walks you through what to check first, how to tell a Heroku problem from a local network issue, and when it makes sense to reach out to official support.
Is Heroku Down or Not Working Right Now?
Heroku outages are not extremely common, but they do happen, since the platform runs on cloud infrastructure that depends on multiple layers, including DNS, load balancers, dynos, and add-ons. When one of these layers has a fault, it can affect app builds, deployments, or runtime performance for users across the country.
Before assuming the worst, check a few basics:
- Try loading a different website to confirm your own internet connection is working.
- Check if the issue affects one app or all of your Heroku apps.
- See if the problem is with the dashboard, the CLI, or your live application itself.
- Look at the user reports above to see if others are experiencing the same disruption.
A single app acting up usually points to a local or code-level issue. Multiple apps failing at once, especially across different regions, is more likely tied to a broader platform problem.
Common Reasons Heroku Stops Working
Most issues people report as “Heroku down” actually come from a handful of recurring causes. Knowing the difference helps you fix things faster or know when to wait it out.
Frequent Faults and How to Solve Them
| Problem | Likely Cause | What You Can Try |
|---|---|---|
| App won’t load or times out | Dyno crash, memory limit exceeded, or app-level error | Check your app logs, restart dynos, and review recent deployments |
| Deployment fails to build | Buildpack error, dependency issue, or corrupted cache | Review the build log, clear the build cache, and redeploy |
| Dashboard not loading | Browser cache issue or temporary platform slowdown | Clear your browser cache, try an incognito window, or use a different browser |
| CLI commands not responding | Outdated CLI version or local network restriction | Update the Heroku CLI and check your firewall or VPN settings |
| Database connection errors | Add-on issue or connection limit reached | Check your add-on status page and review your connection pool settings |
| Slow app performance | Dyno sleeping (free/eco tier) or traffic spike | Upgrade your dyno type or scale up during high-traffic periods |
Common Heroku Error Codes
Heroku uses a specific set of error codes to help you pinpoint what’s going wrong. Here are some of the most frequently seen ones.
| Error Code | Meaning | Suggested Fix |
|---|---|---|
| H10 | App crashed | Check your application logs for the exact crash reason and redeploy after fixing the code |
| H12 | Request timeout | Optimize slow endpoints or long-running processes in your app |
| H14 | No web dynos running | Scale up at least one web dyno from your dashboard or CLI |
| H18 | Request interrupted | Review server-side logic for premature connection closures |
| R14 | Memory quota exceeded | Optimize memory usage or upgrade to a larger dyno size |
| R10 | Boot timeout | Check startup scripts and ensure your app binds to the correct port |
What to Do When Heroku Has a Problem
If you’ve confirmed the issue isn’t isolated to your app or browser, there are a few practical steps worth taking.
- Restart the affected dynos through your dashboard or the CLI.
- Review your app’s recent activity log for errors tied to a specific deployment.
- Check whether any add-ons you rely on, like databases or caching services, are reporting issues.
- Wait a short period and retry, since some fluctuations resolve on their own within minutes.
If none of this helps and the problem persists, it’s worth checking whether the disruption is affecting other users as well before assuming it’s something you can fix alone.
When to Contact Heroku Support
If your app remains down, deployments keep failing, or you’re seeing errors that don’t match anything in your own code, it’s time to get help directly from Heroku. You can check platform status and reach official support through the Heroku Status page or the Heroku Help Center.
These official channels give you the most accurate, up-to-date information on any ongoing incidents, along with guidance specific to your account and app configuration.
Keep an Eye on Live Reports
Outages tend to resolve faster than most people expect, but knowing whether it’s a local glitch or a broader failure saves you time and frustration. Scroll back up to see what other users are reporting right now, and check back here if your Heroku app keeps acting up. Staying informed is often the fastest way to get back to work with confidence.
